COMPLAINTS PROCEDURES FOR COMPLAINTS AGAINST THE COUNCIL
Please note that certain types of complaint should be reported to the following bodies:
- Any allegations of criminal activity should be reported to the police.
- Under S.16 of the Audit Commission Act 1998, Local electors have a statutory right to object to the Council’s audit of accounts.
- Where a Member is alleged to have failed to comply with the Council’s Code of Conduct, parishioners should contact Tewkesbury Borough Council.
A Complaint is an expression of dissatisfaction about the Council’s action or lack of action or about the standard of a service, whether the action was taken or the service provided by the council itself or a person or body acting on behalf of the Council. Complaints to the Parish Council are treated as a complaint against the Council, not an individual member or employee.
All complaints MUST be submitted in writing to the Clerk. If the complaint is in reference to the Clerk, please address the complaint to the Chairman of the Council whose details are available on the website.
Please include the following information in your complaint submission: –
• Your name and address;
• An outline of the complaint;
• Any relevant details, for example dates, names of relevant members or employees/contractors; and
• Any details of what you would like as an outcome/remedy (if appropriate).
Please tell us whether you would like this complaint to remain confidential. The Council must comply with its obligations under the Data Protection Act 1998 to safeguard against the unlawful disclosure of personal data.
To investigate your complaint the Council will delegate the investigation to an appropriate Officer or Member. The Council will endeavour to undertake all necessary action within a reasonable period and will acknowledge your complaint within 10 working days. The Council will refer to the NALC Legal Topic Note LTN 9E (issued June 2014) for guidance on handling complaints.